Introduction

At RG Trophies, we value your trust and are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website, make a purchase, or communicate with us.

Information We Collect

• We may collect the following types of information to provide better services and fulfill your orders:
• Personal Information: Name, phone number, email address, and billing/shipping address.
• Payment Information: Details required to process online or offline payments securely (processed through trusted payment gateways).
• Order Details: Product preferences, customization details, and purchase history.
• Technical Data: IP address, browser type, device information, and website usage statistics collected automatically for analytics and security.

How We Use Your Information

• Your personal data helps us to:
• Process and deliver your orders efficiently.
• Send order confirmations, invoices, or shipping updates.
• Respond to your inquiries, requests, or complaints.
• Improve our website, products, and customer experience.
• Share promotional offers, product updates, or upcoming discounts (only with your consent).
• We do not sell, rent, or trade your personal data to any third party for marketing purposes.

Data Protection and Security

We use appropriate technical and organizational measures to protect your data against unauthorized access, misuse, or disclosure.

All payment-related information is handled using secure, encrypted systems and verified payment gateways to ensure safety during transactions.

Cookies and Tracking Technologies

Our website may use cookies or similar tools to:

Analyze website traffic and performance.

Remember your preferences for a smoother browsing experience.

Show relevant product recommendations or offers.

You can control or delete cookies through your browser settings anytime.

Third-Party Services

• We may use third-party tools or plugins (e.g., Google Analytics, payment gateways, or courier services) to process certain data on our behalf.
• These service providers are bound by confidentiality agreements and are authorized to use your data only for providing their specific services.

Your Rights

• You have the right to:
• Request access to your personal data held by us.
• Ask for correction or deletion of inaccurate information.
• Opt out of marketing or promotional emails at any time.
• To exercise any of these rights, you can contact us using the details below.

Data Retention

• We retain your personal information only for as long as necessary to:
• Complete your orders and provide after-sales support.
• Comply with legal, accounting, or reporting obligations.
• Once the purpose is fulfilled, your information is safely deleted or anonymized.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements.

Any updates will be posted on this page with the revised date.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your data, please contact us:

RG Trophies
Shop No.2, BE-381, Gali No.7, Hari Nagar,
New Delhi – 110064
9953551576, 9315879315
rgtrophies24@gmail.com

Last updated: November 11, 2025